♡ FREE SHIPPING ON ORDERS OF $35+ TO PUERTO RICO AND $50+ TO USA ♡



Shipping and Returns

We do our best to make every customer a Happy customer!

(Do you need to contact us in spanish? Please do! Hablamos español!)

Shipping:

Puerto Rico and USA orders:

  •  Non-Handmade Products: (Ship from Overseas Manufacters Factory)
  1. Order Ready to ship on 3-5 business days.
  2. Orders from $75 and up qualify for FREE Shipping within PR and USA. 
  3. It takes 2 weeks - 4 weeks business days to deliver the item (Be aware that sometimes due to the weather or other phenomenon could take a little longer than that and unfortunately we are not in control of that).
  • Handmade Products (Shipped from Puerto Rico):
  1. Order Ready to ship on 3-5 business days.
  2. Orders from $75 and up qualify for FREE Shipping within PR and USA.
  3. We ship through USPS
  4. It takes 5-10 business days to deliver the item (Be aware that sometimes due to the weather or other phenomenon could take a little longer than that and unfortunately we are not in control of that).

    International Orders:

      •  Non-Handmade Products: (Ship from Overseas Manufacters Factory)
      1. Order Ready to ship on 3-5 business days
      2. WORLDWIDE FREE SHIPPING!
      3. Delivery time could vary from 2 weeks to up to 6 weeks depending on your country (since we don't have control of it sometimes could take even more time. We recommend you to order ahead of time if you need it at a specific time)
      4. Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
      • Handmade Products:
      1. Order Ready to ship on 3-5 business days
      2. WORLDWIDE FREE SHIPPING!
      3. Delivery time could vary from 2 weeks to up to 6 weeks depending on your country (since we don't have control of it sometimes could take even more time. We recommend you to order ahead of time if you need it at a specific time)
      4. Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

       

      Returns, Devolutions and Cancellations:

      Cancellations:

      We don't accept Cancellation, but please contact us as soon as you make the order with your concerns. If time has gone by and the order is already fullfilled unfortunately we won't be able to help you.

      No devolutions, unless:

      • It's not the product ordered
      • Some handmade error (design, color, size)

      Our policy lasts 7 days. You need to contact us as soon as you recieve your package and you need to ship the item back within 7 days after delivery . If 7 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. 

      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

      Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

      Additional non-returnable items:

      • All Handmade Products
      • Custom Orders
      • Special Orders
      • Orders on Sale
      • Gift cards
      • Downloadable software products
      • Some health and personal care items


      To complete your return, we require a receipt or proof of purchase.

      Please do not send your purchase back to the manufacturer in case of Non-Handcrafted item. Contact us first to let you know the return process.

      There are certain situations where only partial refunds are granted (if applicable)

      Any item not in its original condition, is damaged or missing parts for reasons not due to our error won't be able to qualify for a return or exchange.

      Refunds (if applicable)
      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      Late or missing refunds (if applicable)
      If you haven’t received a refund yet, first check your bank account again.
      Then contact your credit card company, it may take some time before your refund is officially posted.
      Next contact your bank. There is often some processing time before a refund is posted.
      If you’ve done all of this and you still have not received your refund yet, please contact us at thebotonesdesign@gmail.com.

      Sale items (if applicable)
      Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

      Exchanges (if applicable)
      We only replace items if they are not as described, defective or damaged. If you need to exchange it for the same item, send us an email at thebotonesdesign@gmail.com and we will send you the address to ship your item back.

      Gifts
      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

      Shipping
      To return your product, contact us to let you know the adress to send it back.

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

      If you have any questions please contact us, we will be very happy to work things out with you!

      Botones Design Team

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